Mar 5, 2020
When recording this amazing episode with Wasim Benharch I was
buzzing - and it wasn't only because of the caffeine I had that
day. Meeting Wasim opened my eyes to Learning and Development in
organisations and the role it plays for retaining the right
Wasim introduced an onboarding programme at Methods Business
and Digital Technology that has seen attrition reduced from almost
30% to single digits in the space of 12 months! So that’s clearly a
success, and a story I wanted to hear from him. He didn’t always
work in L&D but gives us a good overview how he worked with
retailers and partners over the years and started to understand the
necessity for the role he has now.
He filled us into a model
called the 70-20-10 which looks at three areas. It holds that
individuals obtain 70 percent of their knowledge from job-related
experiences, 20 percent from interactions with others, and 10
percent from formal educational events. Whilst we also
discuss how many people use YouTube to find information, aside from
Google’s search, and we used the example of repairing a
washing machine, and finding a step by step instruction.
What I liked about Wasim’s attitude is that he believes in
having a good place to work makes all the difference. He is humble
that there is no secret sauce to what he does, however I have seen
too many companies not adhering to the basics. However, when
telling his story, he outlines the buy in from the C-Level and the
front-line staff. He is bridging the gap between what KPIs
leadership wanting to meet, whilst on the other hand maintaining
the work environment and matching the needs of the people doing the
day to day work.
He looked at pre-boarding, induction and probation. His task
was to make each stage a huge success, e.g. engagement, for the
individual. Every line manager involved in recruitment would be
involved, and of course the leadership as described above. Further,
he introduced a 2 day introduction programme which is relevant for
everyone. Not, like many I have experienced, it was for junior or
senior staff, or you are too busy in the job to actually attend it.
And the product in his case are the people. We discuss the whole
process in detail and I am sure you find many pointers there if you
are in L&D or running a company. Given I have gone through a
few redundancies and had different HR experiences from onboarding
to ‘off boarding’, it was refreshing to hear Wasim’s approach. And
it clearly works!!!
When we discuss freelance workers and how they integrate them,
Methods’ approach is long-term rather than short-term thinking,
which is a testament again (!) as many freelancers join them full
time. A great approach to integrate everyone and using recruitment
and positive WOM as a recruitment tool, as a company’s
responsibility is all about offering an opportunity to grow
and have a career within an organisation. His approach, similar to
mine, is all about developing staff, mentoring staff until they
cannot progress further; good managers rise with the tide.
Retention as its best.
He defines success as finding happiness in what one does, and
how he can be beneficial to others.
If anyone wants to reach out to him, they can go and find him
This podcast is hosted by Volker Ballueder (Ballueder Partners
), a trusted
advisor, business consultant and mindfulness trainer. Volker wrote
a book on productivity and life improvement #BeBetter
He launched his bestselling book Principles
, based on the interviews on this podcast, in
If you are interested in working with Volker Ballueder as an
advisor, coach or consultant, please reach out to him via email